Open a ticket by sending an email
Open a Ticket

Knowledge Base

Find the answers to your most
pressing questions.
Visit Knowledge Base

Live Chat

The fastest way to contact
our Support Team.
Click to Chat

Campaign Guide

Download the step-by-step guide to
create a successful campaign.
Download the PDF


Add us on Skype and let us
know your questions.
Connect on Skype

Server Status

Check the performance of our
advertising platform.
Check the Status
Frequently Asked Questions
Advertiser Questions

What tracking options do you offer?

  1. Pixel JS
  2. Pixel Image
  3. Postback URL

What are the supported creative sizes?

For each campaign you will need two creatives. Each image file must not exceed the 150kb.

  • 192×192 (icon)
  • 492×328 (ad)

What are the creative guidelines?

You can read about our creative guidelines here.

What is the average traffic volume and CPC rates?

You can check the full list here.

Can I add adult websites?

Yes, you can.  Please contact us for more info.

Publisher Questions

What is the minimum amount for payout?

The minimum amount for withdrawal is $100.

When I will get my payment?

Payments are processed manually on a NET-30 schedule.

How can I withdraw my profit?

You can withdraw your funds with the following methods:


  • PayPal
  • Payoneer
  • AdvCash
  • WebMoney
  • Yandex Money
  • QIWI

Crypto Wallets

  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin
  • Ripple
  • Zcash

Bank & Card Transfers

  • SEPA transfer in EUR
  • International SWIFT transfer
  • Bank card transfer

How can I check my payout’s status?

You can check the status of the withdrawal in your account. Additionally we will send you an email notification about it.

How do I request a payment through PayPal?

Please click here for information.

Financial Questions

What deposit methods do you accept?

We support the following deposit methods:


  • PayPal
  • Amazon
  • Alipay
  • WebMoney
  • Sofort
  • iDeal
  • GiroPay
  • UnionPay

Credit & Debit Cards:

  • Visa
  • Discover
  • MasterCard
  • American Express
  • JCB

Alternative Methods:

  • ACH
  • Wire Transfer
  • Bank Transfer
  • Purchase Order
  • Money Order
  • Physical Check

What is the minimum deposit amount?

The minimum deposit amount is $25.

Can I limit the campaign's budget?

Yes, you can limit the campaign budget.

Just uncheck the “Enabled Unlimited Budget” option and set you limit.

The minimum budget is $5.

How can I control my spending?

You can setup a total budget of the campaign.

Under budget option you can also set: ASAP or EVEN.

ASAP pacing means you will get the traffic due to your daily budget as soon as possible, while EVEN pacing means the traffic will be spread evenly during 24 hours/hours chosen in the timetable.

Generally ASAP budget pacing is highly recommended in the following situations:

  1. If your campaigns do not meet daily budget goals.
  2. There are whitelists/source sampling/any other features within campaign settings which reduce the amount of traffic significantly.

How can I apply a coupon code?

To use a coupon:

  1. Login to your account
  2. Click Add Funds
  3. Select FastSpring and the amount you want to add and click the button
  4. Click the Enter Promotional Code (see screenshot below)
  5. Enter your code
  6. Click Apply

Do you support a refund?

Yes, we do.  Please check the Money Back Guarantee page for more info.

Troubleshoot Questions

When my creative will be approved?

Creatives are being approved manually 24/7 within 24 hours.

Why my creative was rejected?

Your creative was rejected because of prohibited content and behavior.

Why I can't upload GIF files?

GIF is not supported. You can upload only JPEG and PNG files.

How long it takes to activate my account?

Your account will be will be activated within 24 hours.

How do I reset my password?

If you’d like to reset your password, please click here.

Why I can't deposit?

Your account has not yet been approved.  Please wait until we review your account information.